BIN COLLECTION TOOL - FAQ
Bin Collection app tool information.
Only households within the South Ayrshire Council area are included within the app.
Provided you have an address
with South Ayrshire Council it will be available for
use in the app. If you cannot locate the address please
contact South
Ayrshire Council.
Enter your postcode into the address finder without any spaces.
Please check your postcode on
www.south-ayrshire.gov.uk/bin-day
If the calendar there matches the app please contact South Ayrshire Council.
If it does not match please email support@sac-mybins.co.uk including your postcode so we can investigate further.
If the calendar there matches the app please contact South Ayrshire Council.
If it does not match please email support@sac-mybins.co.uk including your postcode so we can investigate further.
Within the app, tap the cog icon in the top right.
Choose the number of days before the collection and set a time.
Set the ‘Enable notifications’ slider to On
Click Save
Choose the number of days before the collection and set a time.
Set the ‘Enable notifications’ slider to On
Click Save
Yes. Within the app, tap the cog icon in the top right.
Set the ‘Enable notifications’ slider to OFF
Click Save
Set the ‘Enable notifications’ slider to OFF
Click Save
Provided you have an address
with South Ayrshire Council it will be available for
use in the app. If you cannot locate the address please
contact South
Ayrshire Council.
On certain devices if the app is open when notifications are sent they will not be displayed.
Certain devices limit the number of notifications that can be sent without the usr opening the app – open the app on a regular basis to ensure notifications continue to be sent.
Certain devices limit the number of notifications that can be sent without the usr opening the app – open the app on a regular basis to ensure notifications continue to be sent.
If you have a problem with your bin collection contact South Ayr Council. You can do this from within the app using the contact button in the top right of the screen.
Alternatively visit www.south-ayrshire.gov
Alternatively visit www.south-ayrshire.gov
Try searching for similar types of waste items to find a close match.
If you still cannot find a match then place in the Green bin.
If you still cannot find a match then place in the Green bin.
If the calendar is not working firstly check you have an internet connection (wi-fi, 3g or 4g). Close the app completely and restart it.
If it is still not working tap the search icon and add your postcode before choosing an address.
If it still fails to work email support@sac-mybins.co.uk
If it is still not working tap the search icon and add your postcode before choosing an address.
If it still fails to work email support@sac-mybins.co.uk
The News and Alerts system will allow South Ayrshire Council to communicate any service alterations.
The recycling centre locations and information are listed in the Advice section of the app.
On certain devices if the app is open when notifications are sent they will not be displayed.
Certain devices limit the number of notifications that can be sent without the usr opening the app – open the app on a regular basis to ensure notifications continue to be sent.
Certain devices limit the number of notifications that can be sent without the usr opening the app – open the app on a regular basis to ensure notifications continue to be sent.
Yes, the app can support multiple postcodes.
Each postcode can be set to send up to 2 notifications per collection. To set an additional postcode tap the arrow icon in the top left of the app.
Each postcode can be set to send up to 2 notifications per collection. To set an additional postcode tap the arrow icon in the top left of the app.
Yes. You can add multiple postcodes and set different reminders for each one.
The calendar is stored on your
phone and does not require internet access to be viewed.
To print off a calendar visit the website at www.south-ayrshire.gov.uk
No additional personal information is stored on your device or in the webservice.
Only your collection details are stored within the app.
Only your collection details are stored within the app.
APP FOR ANDROID
Download the BIN APP
Download the BIN APP
from Google Play Store
APP FOR IPHONE
Download the BIN APP
Download the BIN APP
from Apple App Store
Questions on how it works?
Terms and conditions